Return & Refund Policy

At FemmeVee, every product is crafted to the highest standard of quality. We stand behind our work. If something isn't right, we'll make it right.

30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible, items must be:

• Unused, unworn, and in original condition
• Returned in original packaging with all accessories included
• Accompanied by proof of purchase (order number)

Hygiene & Intimate Product Policy

For health and hygiene reasons, prosthetics and wearable items that have been worn, used, or removed from sealed packaging are not eligible for return. This policy is in place to protect all customers and is standard practice across the intimate wellness industry.

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return

1. Email contact@femmevee.com with your order number and reason for return.
2. Our team will respond within 2 business days with return instructions.
3. Once we receive and inspect the item, your refund will be processed within 5–10 business days to your original payment method.

Non-Returnable Items

• Items marked as Final Sale
• Used or worn prosthetics
• Gift cards

Exchanges

We offer size or color exchanges on eligible items. Contact us at contact@femmevee.com to check availability before returning your item.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery. Include your order number and clear photos of the issue. We will prioritize your case and resolve it promptly.